Where's My Order?
Once your order has been shipped, you'll receive a confirmation email with your tracking number. Use it to track your delivery in real time.
How to Track
- Check your email for a shipping confirmation from PetHaven AUS
- Copy your tracking number from the email
- Visit AfterShip and paste your tracking number to see live updates
Estimated Delivery Times
- 📦 Standard shipping: 3–7 business days
- ⚡ Express shipping: 1–3 business days
All orders are shipped from within Australia. Delivery times may vary slightly during busy periods such as Christmas or public holidays.
Need Help?
If your tracking number isn't updating or you have any concerns, please contact us and our team will get back to you within 24 hours.